I am
hz
Hello,
Nikki
Welcome to the heart of my professional journey—where ideas illuminate like city lights and every click leads you closer to visionary achievements.
Marketing Enthousiast
Disciplined
Cross-Cultural
Results Driven
HI-
I AM NIKKI
Scroll down to discover more about me
An International Business Student based in Breda, The Netherlands. Get to know me more by exploring this digital personal portfolio. If you are interested in working with me, feel free to get in touch.
My Expertise – Tools
Discover the key skills and technologies that form the core of my professional toolkit. Here, I highlight my proficiency with essential software and methodologies that drive my success in the industry. Explore the capabilities that set me apart.
Semrush
Mailchimp
Website Design
Figma
Wordpress
Ubersuggest
Social Media Management
Canva
WIX
UX Design
Soft Skills
Delve into the interpersonal and organizational abilities that enhance my professional interactions and project management. Here, I showcase my strengths in several aspects, which are pivotal in achieving collaborative success.
Hard Skills
Explore the technical proficiencies and specialized knowledge that underpin my expertise. In this section, I detail my capabilities in areas which are essential to my professional accomplishments.
Certificates
Browse the qualifications and formal recognitions I have earned that demonstrate my commitment to professional development. This area highlights my achievements in specialized training and education, showcasing my dedication to excellence in my field.
Fundamentals of Digital Marketing – Google
SEO Certificate – Hubspot
WFT Health Certificate
Propadeautic of International Business
International Baccaulareate of English
My Journey – Work Experience
Find out the roles I’ve held and the professional milestones I’ve achieved. I will detail my career progression, key responsibilities, and significant accomplishments that highlight my expertise and impact in the industry.
Customer Advisor
CZ Health Insurer | September 2023 – January 2024
Server Bartender
Marketing Assistant Intern in Mallorca
ACREW | February 2023 –
July 2023
The Ribs Factory | October 2023 – February 2023
Freelancer
Several Industries | June 2021 2023 – Present Moment
Customer Advisor – CZ Health Insurer
– Maintained clear and professional communication with customers via phone. – Provided clear explanations about various insurance products and coverages to customers, while offering solutions to complex situations involving insurers.
– Handled customer complaints and concerns in an empathetic and effective manner, resulting in high customer satisfaction.
– Delivered solution-oriented support to customers in filing claims and navigating insurance processes.
– Collaborated with team members to resolve complex customer inquiries and ensure customer satisfaction.
– Maintained confidential relationships with customers during discussions of sensitive financial matters, offering supportive and empathetic listening.
– Delivered clear and understandable explanations of both complex financial concepts and procedures, as well as detailed explanations of invoices, enabling customers to gain a clear understanding of their financial obligations.
Education
Discover below the educational institutions I have studied at in The Netherlands. The institution Avans University of Applied Sciences is the school where I currently am enrolled and the institution Hogeschool Rotterdam is the school I enrolled to follow a half year minor.
Hogeschool Rotterdam
International Business of Administration | Avans Hogeschool 2021 – 2026
Culture & Society | Senior General Secondary Education 2017 – 2021
Mencia de Mendoza Lyceum
Digital Marketing Minor February
2024 – June 2024
Avans Hogeschool